Throughout history, writing systems have evolved from clay tokens to pixels on screens, showcasing the diverse forms of communication. In today’s digital age, the reliance on digital systems is evident, offering efficiency but also vulnerability to cyber threats.
Businesses are increasingly finding themselves reverting to analogue methods during cyber crises. For instance, when Starbucks and Travelex faced ransomware attacks, they had to process transactions using pen and paper. Similarly, Norsk Hydro had to operate manually for weeks following a ransomware attack, highlighting the importance of analogue readiness.
Transitioning to analogue systems becomes complex, especially for heavy industries like Norsk Hydro, where former employees had to be brought in to handle operations manually. This shift underscores the necessity of including analogue readiness in business continuity plans to ensure a smoother transition during crises.
Analogue readiness is not a permanent solution but serves as a crucial lifeline during IT outages and cyber incidents. Jaco Vermeulen, a CIO at BML Global, emphasizes the importance of having a cyber resilience plan in place after experiencing an IT fault that forced a hospital offline and back to pen and paper.
Testing response plans through tabletop exercises is essential for businesses to prepare for cyber crises effectively. Simon Højmark, head of cyber at QBE, stresses the need for organisations to have secure, up-to-date copies of their business continuity plans to mitigate risks during emergencies.
Tracey Hannan-Jones, a cybersecurity consultant, advises businesses to maintain a ‘battle box’ containing essential documents and basic tools like pens and paper. This proactive approach ensures that organisations can function smoothly when digital services are disrupted.
Understanding core business functions and mapping out risks are fundamental steps for businesses to mitigate the impact of cyber incidents or IT outages. By defining critical processes and establishing manual alternatives, organisations can enhance their resilience in the face of unforeseen challenges.
While digital technologies have transformed the way businesses operate, the recent trend of reverting to analogue methods during crises highlights the enduring importance of basic tools and preparedness. Despite the digital age, the trusty ballpoint pen remains a valuable asset in emergencies.